[rt-users] RT <-> Knowledge Base

[Steve Greenland]

On Thu, Oct 24, 2002 at 09:19:24AM -0500, dphull at ku.edu wrote:
> On Thu, 24 Oct 2002, Len Kranendonk wrote:
> 
> > We also have the need for a Knowledge Base to save solutions, patches, 
> > screenshots, etc. Ideally, this Knowledge Base and the ticketing system 
> > are integrated.
> 
> If someone has a "knowledgebase" interface they are using to access 
> solutions from RT, I'd love to hear about it, but so far the built in 
> functionality has worked adequately for our needs.

Isn't this what the StockAnswers addon is for? Check

     http://www.fsck.com/pub/rt/contrib/2.0/

and search the mailling list archives.

(Not used it, but that's my impression of its purpose...)

Steve

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