[rt-users] Merging and Replies
Sera
sera at xmission.com
Mon Oct 28 23:21:37 EST 2002
We are using 2.0.14, and overall quite pleased. I started messing with the
Merge option but found that it has some functionality that makes it useless
for us, unless I can figure out a way to modify it. I've tried several
things but nothing works as we need yet.
Example, our news server crashes and we get 5 email asking why they can't
reach it. I want to merge them all into one message so that I can send a
reply as to the damage, and later a reply saying it's back up.
If I merge them now, send out the explanation, and a user replies, it goes
to all users. I don't want this to become a mailing list for many
reasons.. one the potential for abuse, two I don't want to flood users
mailboxes with "Thanks for the help" from other users, etc...
So I want the reply to just come to our email address, and not go to
others. However, if I remove them as requestors, I lose the ability to
send out the Mass reply when it's back up.
Is there a way to create a setup that allows this usage? Thanks in
advance.
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