[rt-users] SelfService and Apache Authentication

[Eric Horne]

I just started using RT in a pilot mode for mangaging tasks in my group..

I enabled user authentication via the REMOTE_USER variable and it seems 
to work great for both priv and non-priv users.

Except... that when I submit a request from another site (same company, 
different mail domain), the name of the user sending in the request is 
recorded in the Users table as the mail address. Unfortunately, I can't 
authenticate the user by e-mail address (there are too many possiblities 
per user), so now the user can't login.

Am I doing something wrong? Shouldn't RT strip off everything after the 
@? I tried manually updating the Users database so that the @ and all 
text after it was stripped from the Name field, and that seems to have 
done the trick.

Are there any problems with stripping the @.* from the Name field as far 
as WebRT is concerned? Any idea where in the Code I should look to 
permanantly strip the @.* from the Name field only?

Thanks for your help!

-Eric