[rt-users] what to grant to Everyone

[Kirill Miazine]

* Rich Lafferty [2002-09-19 10:27]:
> > We're about to roll out RT to handle support issues now. Are following
> > ACLs enough to allow everyone to post questions and answer replies that
> > they get back from support staff?
> > 
> > Everyone:
> >     CreateTicket
> > 
> > Requestor: 
> >     ReplyToTicket
> 
> I usually grant CreateTicket, ReplyToTicket, and CommentOnTicket to
> Everyone. That way, if anyone involved sends from an email address
> other than the one RT is expecting, things still work. Users get
> confused by the "Permission Denied" message they receive if they send
> from an email address other than the one with which they opened the
> ticket.

That's true, didn't think of that, thanks.

-- 
Kirill