[rt-users] Nice to have...

Rich Lafferty rich+rt at lafferty.ca
Wed Sep 25 09:51:23 EDT 2002

On Wed, Sep 25, 2002 at 10:08:21AM +0100, Mike Hobbs <michael.hobbs at pace.co.uk> wrote:
> I've been thinking it would be nice to have...
> 1. Automatic addition of incoming request CCs to the CC list
>    for the ticket (with the owner's option of removing them).

I'm pretty sure this has come up on the list before, maybe even with a
> 2. RT mail commands don't seem to be implemented in RT2 but it
>    would be nice to be able to correspond by email and also set
>    attributes of the ticket by commands within the email.



> 3. Automatic setting of initial priority based on identifation
>    of the requestor's email address (to give priority to
>    customers with a maintenance contract). Automatic setting
>    of keywords would also be useful.

You can probably do that wit the SetPriority ScripAction:

> 4. Automatic (intelligent) removal/truncation of email signatures.

RT strips sigs when it quotes originals, but not in the originals
themselves. (If you're that tight for space...)


Rich Lafferty --------------+-----------------------------------------------
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 http://www.lafferty.ca/    |    http://zapatopi.net/treeoctopus.html
rich at lafferty.ca -----------+-----------------------------------------------

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