[rt-users] New Ticket Web Interface

[Ferguson, Kevin]

It depends on what you mean by "any person wanting to open a ticket".

Any person can open a ticket by email.  If they are not an RT user, a
user will be created for them automagically.  However, for a user to 
access the WebUI, they must have a login/password.  This means that only
those users that you have entered and assigned a password to will be 
able to create a ticket.  They must be able to login in order to access
the main "Start" page.

ttfn,
kevin


> -----Original Message-----
> From: Stuart Krivis [mailto:ipswitch at apk.net]
> Sent: Wednesday, September 25, 2002 1:49 PM
> To: rt-users at lists.fsck.com
> Subject: Re: [rt-users] New Ticket Web Interface
> 
> 
> 
> >From the main "Start" page, there is a button on the upper 
> right that says, 
> "New Ticket in." There is a drop-down box right next to it 
> that lets you 
> select the queue. Just select, click the button, and it 
> brings you to the 
> form to fill in for your new ticket.
> 
> 
> 
> 
> --On Wednesday, September 25, 2002 3:52 PM +0000 
> jshoberg at attbi.com wrote:
> 
> > Perhaps I am missing this in the docs. However, does the
> > RT package support an interface where any person wanting
> > to open a ticket can complete the form in a brower? Are
> > new ticket requests only handled by email?
> >
> > Thanks
> > Jon
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
> > Have you read the FAQ? The RT FAQ Manager lives at 
http://fsck.com/rtfm



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