[rt-users] resolved tix reopen

[Rick Rezinas]

hello,

I see that this is bug 1609.

When I resolve a ticket, then resolve it again (say to send
correspondence rather than a comment), the ticket reopens.  Is there any
work-around setting, or a status on this?  I don't think that I can view
the info on the bug.

thanks all
rick

--
Rick Rezinas  503-889-7091
Unix Systems Administrator
Qsent, Inc.


When Gladstone was British Prime Minister he visited Michael Faraday's
laboratory and asked if some esoteric substance called `Electricity'
would ever have practical significance.
"One day, sir, you will tax it," was the answer.
					        	-- Science, 1994