[rt-users] Autorespond to Opening Tickets Via Email

[Michael T. Cheshire]

Hmmm further to that the log file indicates the following :
 
[Thu Apr 24 06:30:14 2003] [debug]: Converting 'us-ascii' to 'utf-8'
(/opt/rt3/lib/RT/I18N.pm:278)
[Thu Apr 24 06:30:15 2003] [debug]: Max size is 10000000
 (/opt/rt3/lib/RT/Attachment_Overlay.pm:184)
[Thu Apr 24 06:30:16 2003] [error]: error:    unexpected end of header
 
 (/opt/rt3/lib/RT/Template_Overlay.pm:339)
[Thu Apr 24 06:30:16 2003] [info]: RT::Scrip=HASH(0x9471250): Couldn't
prepare Autoreply To Requestors (/opt/rt3/lib/RT/Scrip_Overlay.pm:338)
[Thu Apr 24 06:30:16 2003] [info]:
<rt-3.0.0-28-56.9.74536181866242 at rt.microarts.com.au> #28/56 - Scrip 3
(/opt/rt3/lib/RT/Action/SendEmail.pm:91)
[Thu Apr 24 06:30:17 2003] [info]:
<rt-3.0.0-28-56.9.74536181866242 at rt.microarts.com.au> No recipients
found. Not sending.
 (/opt/rt3/lib/RT/Action/SendEmail.pm:170)
[Thu Apr 24 06:30:17 2003] [error]: error:    unexpected end of header
 
 (/opt/rt3/lib/RT/Template_Overlay.pm:339)
[Thu Apr 24 06:30:17 2003] [info]: RT::Scrip=HASH(0x94776c0): Couldn't
prepare Autoreply To Requestors (/opt/rt3/lib/RT/Scrip_Overlay.pm:338)
[Thu Apr 24 06:30:17 2003] [info]: Ticket 28 created in queue 'General'
by mcheshire (/opt/rt3/lib/RT/Ticket_Overlay.pm:589)


	-----Original Message-----
	From: Michael T. Cheshire 
	Sent: Thursday, 24 April 2003 2:58 PM
	To: Michael T. Cheshire; rt-users at lists.fsck.com
	Subject: RE: [rt-users] Autorespond to Opening Tickets Via Email
	
	
	I should add that RT still opens the ticket OK.
	 
	M.

		-----Original Message-----
		From: Michael T. Cheshire 
		Sent: Thursday, 24 April 2003 2:41 PM
		To: rt-users at lists.fsck.com
		Subject: [rt-users] Autorespond to Opening Tickets Via
Email
		
		
		Howdy,
		 
		RT would initially respond to emails sent in, I have
since changed just the text in the default reply template and now RT
does not autoreply...
		 
		All the scrips are still there and appear to be correct.

		 
		Any suggestions anyone?
		 
		-- 
		Michael Cheshire          | mob : 61 402 277 092 
		Senior Network Engineer   | ph : 1300 738 333 
		Linux, NT/2K, Cisco       | fax : 61 8 8332 8666 
		CCNA                      | eml :
michaelc at microarts.com.au <mailto:michaelc at microarts.com.au>  
		Microarts                 | web :
http://www.microarts.com.au <http://www.microarts.com.au/>  
		 

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