[rt-users] Managers and tickets belonging to their staff

[Rasmus Brøgger]

On Tue, Aug 19, 2003 at 10:51:31AM +0100, Colmer, Philip wrote:
> I've been asked to give a manager permission to see tickets submitted by
> staff that report to him.
> 
> Can anyone advise me as to the easiest way to implement this? I don't want
> to add him as a watcher to the queue because he'd see everything then.
> However, the only other way I can see of doing it would be to add him as a
> watcher to each ticket, which seems like a very manual process.
> 
> Thanks in anticipation.
> 
> --Philip
> 
> --
> Philip Colmer, MBCS CEng CCSE		Tel: 01223 271223
> I.T. Manager				Fax: 01223 215513
> ProQuest Information & Learning
> The Quorum, Barnwell Road, Cambridge, CB5 8SW
> 
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> 
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

You could give him a bookmark based on queue, owner = <staffmembers one
or more>, stauts = <whatever status you want>. It would give him access to see his
staff members tickets.

It would be simple and quick.

/rhb