[rt-users] Help for beginner

[Aleš Sušnik]

Robin,

you have a README file in the base dir, which guides you how to install RT
on your system.

Then you have a draft manual for RT located at
http://www.bestpractical.com/rt/docs.html .

Then you have some/alot of useful information located at
http://fsck.com/rtfm .

And when you really really get stuck you have the mailing lists =>
http://www.bestpractical.com/rt/lists.html .

Using your head a bit, won't hurt.

A.

-----Original Message-----
From: rt-users-admin at lists.fsck.com [mailto:rt-users-admin at lists.fsck.com]
On Behalf Of Robin Bowes
Sent: Saturday, August 23, 2003 12:53 AM
To: rt-users at lists.fsck.com
Subject: [rt-users] Help for beginner


Hi,

Can anyone point me at a step-b-ystep guide to first time set up of RT3 for
a newcomer to the package?

I like to think I'm reasonably competent, but I'm struggling to get my head
round the various RT concepts (queues, scrips, how to handle mail, etc).

What would be ideal for me would a tutorial that takes you through
first-time configuration and sets up a couple of queues and also shows how
to handle mail to "support at robinbowes.com".

Does this sort of thing exist?

Thanks,

R.
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