[rt-users] How to include ticket # in ticket history

[Dan L. Ostrom]

All,
	We would like to have the ticket # displayed in ticket HISTORY section.

For example, when displaying the initial screen for a queues' tickets, you can
then click on a single ticket and it is displayed on the next browser 
screen that
appears. The problem is that the ticket # is not displayed anywhere in that 
display.

	Users would consider this a great feature as they have to *drill down* 
into the
message history when resolving tickets. Also, if the ticket is downloaded, 
it's tracking
number is lost as well.

	Does anyone out there know what module I would need to edit to get this to 
happen?

	I am fairly new to RT and not a lot of time available to *dig in under the 
hood*
to try and find all the "treasures". I guess this kind of follows the 
documentation
thread as well.

	Thanks.


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