[rt-users] Default Queue Watchers not Showing as CC or AdminCConTicket

[Vincent J. Bono]

Les,

That's one objective.

The other is to have Tickets created in the original Q show up as tickets a
user is watching.

-vb

----- Original Message ----- 
From: "Les Mikesell" <les at futuresource.com>
To: "Jim Rowan" <jim.rowan at starcore-dsp.com>
Cc: <rt-users at lists.fsck.com>; "Phil Homewood" <pdh at snapgear.com>; "Vincent
J. Bono" <vbono at vinny.org>
Sent: Wednesday, December 10, 2003 11:10 AM
Subject: RE: [rt-users] Default Queue Watchers not Showing as CC or
AdminCConTicket


> On Wed, 2003-12-10 at 10:00, Jim Rowan wrote:
> > > Oh.  Erm.
> > >
> > > Anyone have a custom scrip to add people who are Q watchers
> > > to the tickets that get created in that Q?
> >
> > I'm not sure you understood Phil's answer.  If a person is listed as a
> > queue watcher, they don't need to be listed on each ticket, they
> > automatically get handled as if they were listed on all tickets in the
> > queue.
>
> Without following the thread back, I'd guess that the object
> here is to keep notification active for all of the watchers in
> the ticket's original queue even after you have pushed it
> into a queue with a different set of watchers.
>
> On a similar note, is there a built-in way to turn on
> email notification of the watchers of the destination
> queue when an existing ticket is moved there without
> adding a comment?
>
> ---
>   Les Mikesell
>    les at futuresource.com
>
>
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