[rt-users] managing multiple queues

[Jody Belka]

Brendan Strejcek said:
> By default, ticket cardinality seems to be an attribute of the
> global RT instance. I think it would be more elegant if it were an
> attribute of the queue. For example, (assuming 3 example queues) I would
> like the following three ticket subject lines to make sense:
>
>  [purchases example.com #13] buy something
>
>  [hr example.com #13] fire someone
>
>  [tech example.com #13] fix something
>
> where purchases, hr, and tech are all independent queues.

> It seems to me like most people would rather configure RT the way
> I described above, so I assume I'm just missing something.

What should the system then do if you move a ticket from one queue to
another?


-- 
Jody Belka
knew (at) pimb (dot) org