[rt-users] Re: Disabling commenting for a queue?

[Tom Lichti]

seph wrote:

>>>Suppose you had a queue that was politically sensitive and required
>>>full transparency - i.e. there are to be no private comments by ticket
>>>owners/watchers, and all discussion is to be mailed back to the
>>>requestor. How would you do this? 
>>>      
>>>
>>You'd still be able to "Comment" on the tickets in this queue, but
>>everyone would get a copy of the comments.
>>    
>>
>
>yeah, I'd just frob the permissions. If you can't prevent people from
>making comments (might be an RT bug) you can make them behave the same
>as correspondence.
>
>seph
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>  
>
I would modify the ticket update page so that the comment option was 
removed. I believe this can be done per queue? If not, then ignore this 
message... :)

Tom