[rt-users] New install problem

[Bobby Wrenn]

Thanks to all who answered. You got me looking in the right places. I
fixed the perms on the log file and the page comes up.

I'll probably fall over a few more times getting it configured. But I am
past the first hurdle.

Thanks again
Bobby
On Sun, 2003-01-12 at 15:19, Bobby Wrenn wrote:
> I have just install RT2 on a clean RH7.3 install. I installed everything
> perl I could find, satisfied every dependency I could find any reference
> to and configured everything that made sense to me in config.pm. I added
> the default mod_perl lines to httpd.conf. and started apache.
> 
> When browsing to the RT box at http://10.1.29.255/ I get the following:
> 
> ----------
> <& /Elements/Header, Title=>"Start page", Refresh =>
> $session{'home_refresh_interval'} &> <& /Elements/Tabs, current_toptab
> => '' &>
> <& /Elements/CustomHomepageHeader, %ARGS &> <& /Elements/MyTickets &>
> <& /Elements/MyRequests &> <& /Elements/Quicksearch &>
> <& /Elements/Refresh, Name => 'HomeRefreshInterval', Default => $session
> {'home_refresh_interval'} &>
> <%init> if ($ARGS{'HomeRefreshInterval'}) {
> $session{'home_refresh_interval'} = $ARGS{'HomeRefreshInterval'}; }
> ------------
> There is also a <GO> button on the right side of the web page.
> ------------
> The httpd/error_log shows:
> -------------
> [Sun Jan 12 14:49:03 2003] [notice] Apache/1.3.23 (Unix) 
> (Red-Hat/Linux) mod_ss
> l/2.8.7 OpenSSL/0.9.6b DAV/1.0.3 PHP/4.1.2 mod_perl/1.26 configured --
> resuming
> normal operations
> [Sun Jan 12 14:49:03 2003] [notice] suEXEC mechanism enabled (wrapper:
> /usr/sbin
> /suexec)
> [Sun Jan 12 14:49:03 2003] [notice] Accept mutex: sysvsem (Default:
> sysvsem)
> [Sun Jan 12 15:06:04 2003] [notice] caught SIGTERM, shutting down
> [Sun Jan 12 15:06:23 2003] [notice] Apache/1.3.23 (Unix) 
> (Red-Hat/Linux) mod_ss
> l/2.8.7 OpenSSL/0.9.6b DAV/1.0.3 PHP/4.1.2 mod_perl/1.26 configured --
> resuming
> normal operations
> [Sun Jan 12 15:06:23 2003] [notice] suEXEC mechanism enabled (wrapper:
> /usr/sbin
> /suexec)
> [Sun Jan 12 15:06:23 2003] [notice] Accept mutex: sysvsem (Default:
> sysvsem)
> -------------
> 
> So it looks like mod_perl is working. I do not know how to what else to
> check.
> 
> What is not working? It seems like something required is missing. But I
> don't know how to ask the right question to get to the answer. I have
> been trying to get RT installed for almost a month without success. I
> have gone to a clean install of a know supported distro and followed
> everything I could find to the letter. Still no joy.
> 
> I am expected to be able to demo this by Tuesday morning. It is now
> Sunday afternoon. Help!
> 
> TIA
> Bobby
> 
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