[rt-users] time delay in the queue

Anshuman Kanwar Anshuman at expertcity.com
Fri Jan 17 15:09:25 EST 2003

Hi all,

I have been playing with RT and am very happy with its feature set. I wish
to deploy it in a multiple sysadmin scenario.

Here is what I want to do now:

If an email/ticket has been in a queue for greater than a specified amount
of time and no one takes responsibility for it, then it (or a note about it)
gets mailed to a "big boss" email address, i.e. gets escalated.

I would be happy to get some hand holding on this.

Thanks for your time,

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