[rt-users] feature request or "how to do this"

Bruce Campbell bruce_campbell at ripe.net
Thu Jan 23 15:17:06 EST 2003

On Thu, 23 Jan 2003, darren chamberlain wrote:

> > > * matthew zeier <mrz at intelenet.net> [2003-01-23 13:38]:
> > > > We get a lot of automated alerts to RT (by design) and not all of
> > > > them need to be ticketable.  If there was a way to hold items for
> > > > the NOC to review and select which ones to discard and which ones
> > > > to accept, that'd be great.
> Ah, I see what you mean.  As an alternative, you could (a) modify
> mailgate such that, instead of creating a new ticket (when it doesn't
> find a [$sitename #foo] in the subject), it forwards the message to a
> particular email address,

Put the public RT address ( that the automated alerts send to )behind your
favourite mailing list manager.  Juggle the taboo headers setting (or
equivilant) to match subjects without a ticket number.  Use your favourite
list manager tools to approve 'bounced' postings.

> and (b) modify the Create A New Ticket page to
> send an email to that address instead of creating the ticket.  Then, the
> NOC folks could monitor that email account (shared IMAP folder, or
> something).

                             Bruce Campbell                            RIPE
                   Systems/Network Engineer                             NCC
                 www.ripe.net - PGP562C8B1B             Operations/Security

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