[rt-users] feature request or "how to do this"

[matthew zeier]

Here's my take on solving this - readme file is tacked on below.  I'd be
interested in any feedback or improvements.

http://www.intelenet.net/contrib/rt-mesage-broker.tgz


//
// RT Message Broker - Copyright 2003 Matthew Zeier <mrz at intelenet.net>
// Distributed under Version 2 of the GNU General Public License.
//

Introduction
------------

RT Message Broker is meant as a holding ground for incoming messages
from automated sources (HP Openview, for instance) before items become
actual tickets.  The NOC's responisibility is to watch this window and
discard any non-ticketable events or create tickets.

In my environment, HPOV and other automated systems email
rt-mb at intelenet.net.  The Message Broker logs into the rt-mb IMAP
account and acts simply as a method to bounce real ticketable items to
RT and discard those that aren't.  This has an added benefit of letting
the NOC discard spam before creating tickets.

I acknowledge there may be a better way to do this.  This was tossed
together in a couple hours and could stand some improvements.

----- Original Message -----
From: "matthew zeier" <mrz at intelenet.net>
To: <rt-users at lists.fsck.com>
Sent: Thursday, January 23, 2003 10:36 AM
Subject: [rt-users] feature request or "how to do this"


>
> We have an MSP group that's using dcl for their ticketing system and one
> feature they have that my guys have asked for is a sort of holding queue
for
> tickets to go first before deciding if they are actual ticketable items.
>
> We get a lot of automated alerts to RT (by design) and not all of them
need
> to be ticketable.  If there was a way to hold items for the NOC to review
> and select which ones to discard and which ones to accept, that'd be
great.
>
> Or perhaps there's already a way to do this?
>
>
> --
> matthew zeier                        | "Nothing in life is to be feared.
> InteleNet Communications, Inc.       |  It is only to be understood."
> (949) 784-7904                       |       - Marie Curie
>
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