[rt-users] Newbie Questions

[Rus Foster]

Hi All,
I've managed to install  RT and it all seems to be working. However I've
got a couple of questions on the config

1) I'm trying to work out if there is a way that when a ticket comes in to
the queue called support that a certain group of people are notified. I've
had a look at the Watchers but during testing it only seems to show when
someone reply and then the person is CC's. I would rather they were Bcc'd

2) Is there a way to disable the auto-reply for just one queue?

Rgds

Rus
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