[rt-users] change/modify tickets

Sergio Cesar sergio at winc.net
Mon Jan 27 11:00:02 EST 2003

As an admin of the system, how can I change the subject, sender and the
content of a ticket?

1- At times a ticket comes from a template form in a web server or such and
I would like to change the "requestor" email address so reply will go to the
correct requestor.
2- At times it would be nice to edit out the content of the original ticket
to remove offensive language, fix spelling error etc.
3- How do I set the start and due date automatically when the ticket is



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