[rt-users] Is the ball in our court?

[Mark Stosberg]

> Is there an easy way to know that the customer has replied, without
> resolving the ticket?

Hello Jim,

I'm new to RT myself, but I get the sense that it would be fairly easy
to configure a "Scrip" for your queue that would e-mail someone (maybe
the "AdminCC" watchers) when correspondence happens. Did you try
something like that?

  Mark
--
http://mark.stosberg.com/