[rt-users] Is the ball in our court?

Mark Stosberg mark at summersault.com
Thu Jan 30 18:14:44 EST 2003

> Is there an easy way to know that the customer has replied, without
> resolving the ticket?

Hello Jim,

I'm new to RT myself, but I get the sense that it would be fairly easy
to configure a "Scrip" for your queue that would e-mail someone (maybe
the "AdminCC" watchers) when correspondence happens. Did you try
something like that?


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