[rt-users] Is the ball in our court?

[Jim Archer]

Hi Mark...

Well, we do get email from RT to the watchers list.  But we're trying to 
keep email out of it.  We would prefer to be able to do this all from the 
web interface.

--On Thursday, January 30, 2003 6:14 PM -0500 Mark Stosberg 
<mark at summersault.com> wrote:

>
>> Is there an easy way to know that the customer has replied, without
>> resolving the ticket?
>
> Hello Jim,
>
> I'm new to RT myself, but I get the sense that it would be fairly easy
> to configure a "Scrip" for your queue that would e-mail someone (maybe
> the "AdminCC" watchers) when correspondence happens. Did you try
> something like that?
>
>   Mark
> --
> http://mark.stosberg.com/