[rt-users] Is the ball in our court?

[Rich Lafferty]

On Thu, Jan 30, 2003 at 06:06:15PM -0500, Jim Archer <jim at archer.net> wrote:
> 
> Is there an easy way to know that the customer has replied, without 
> resolving the ticket?

If you want something similar to the behavior that makes resolved
tickets open upon correspondence, set the tickets to "stalled" --
stalled tickets also switch to open on correspondence.

("Stalled" is essentially "awaiting response".)

  -Rich

-- 
Rich Lafferty --------------+-----------------------------------------------
 Ottawa, Ontario, Canada    |  Save the Pacific Northwest Tree Octopus!
 http://www.lafferty.ca/    |    http://zapatopi.net/treeoctopus.html
rich at lafferty.ca -----------+-----------------------------------------------