[rt-users] Is the ball in our court?

Rich Lafferty rich+rt at lafferty.ca
Thu Jan 30 21:08:42 EST 2003

On Thu, Jan 30, 2003 at 06:06:15PM -0500, Jim Archer <jim at archer.net> wrote:
> Is there an easy way to know that the customer has replied, without 
> resolving the ticket?

If you want something similar to the behavior that makes resolved
tickets open upon correspondence, set the tickets to "stalled" --
stalled tickets also switch to open on correspondence.

("Stalled" is essentially "awaiting response".)


Rich Lafferty --------------+-----------------------------------------------
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