[rt-users] Is the ball in our court?

[Vivek Khera]

>>>>> "JA" == Jim Archer <jim at archer.net> writes:

JA> We have found that it takes several exchanges with the customer to 
JA> completely resolve their issue.  After we send them some correspondence, we 

someone posted here (or was it in contrib) a week or two ago some code
to make the summary page show who was the last correspondent.  This
should let you know what you need.  I've been meaning to implement
this myself...

-- 
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Vivek Khera, Ph.D.                Khera Communications, Inc.
Internet: khera at kciLink.com       Rockville, MD       +1-240-453-8497
AIM: vivekkhera Y!: vivek_khera   http://www.khera.org/~vivek/