[rt-users] rt2 to rt3 with Japanese Characters

[Camron W. Fox]

> -----Original Message-----
> From: rt-users-admin at lists.fsck.com
> [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Jesse Vincent
> Sent: Friday, June 27, 2003 18:34
> To: Camron W. Fox
> Cc: Rt-Users at Lists. Fsck. Com
> Subject: Re: [rt-users] rt2 to rt3 with Japanese Characters
>
>
>
>
> On Fri, Jun 27, 2003 at 01:18:06PM -1000, Camron W. Fox wrote:
> > Folks,
> >
> > 	I am trying to transition from RT2.0.15 to RT3.0.3. I installed Ben
> > Gertzfield's patch for Japanese under RT2
> > (http://fsck.com/rtfm/article.html?id=123#120). Using
> rt2-to-rt3 V1.13, I
> > tried with $ENCODING = "iso-8859-1"; (default) first, and the
> DB imported in
> > its entirety but the characters did not display properly. I
> then changed the
> > $ENCODING line in dumpfile-to-rt-3.0 to "euc-jp" but obviously
> I'm missing
> > something. I get this error and the script dies when trying to import:
> >
> > [Fri Jun 27 22:11:54 2003] [debug]: Got a resolvedticket with a
> resolved of
> > (/usr/local/rt3/lib/RT/Ticket_Overlay.pm:396)
> > .t-2853
> > [Fri Jun 27 22:11:55 2003] [debug]: Got a resolvedticket with a
> resolved of
> > (/usr/local/rt3/lib/RT/Ticket_Overlay.pm:396)
> > Character not from source char set: Invalid or incomplete
> multibyte or wide
> > character at /usr/lib/perl5/site_perl/5.6.1/Encode/compat/common.pm line
> > 115.
> >
> > 	I'm using perl 5.6.1, mysql and fastcgi on a RH7.3 box. All
> required perl
> > modules are installed. I read the proviso on using Perl5.8 for
> RT's support
> > of Non-English languages (which I can find no further mention of in the
> > DRAFT Manual of 13 April), but really want to avoid it if possible (for
> > now). Any help would be appreciated.
> >
>
> You _really_ want to run perl 5.8 for support of non-English
> charactersets. Using perl 5.6 will be an exercise in slow and
> excruciating pain.
>
OK, Jesse,

	I installed perl 5.8 as you recommended, installed all the required
modules, re-installed RT3.0.3, and ran dumpfile-to-rt-3.0 once again, with
no change in the results. The Japanese characters in the old tickets are
still not being displayed correctly. Any other suggestions? If a new ticket
is opened via email, or via the web interface, all is good.

Best Regards,
Camron

Camron W. Fox
Hilo Office
High Performance Computing Group
Fujitsu America, INC.