[rt-users] Subject-Tag per Queue?

[Matthias Leisi]

Sebastian Flothow wrote:

>> [$queuename # $ticketnumber]?
>>
>> What do I break if I change this in RT's code (upgrade hassles aside)?
> 
> You'll break the mailgate, as it looks for $rtname, not queue names.
> Also, you risk that your tags may become non-unique, since another RT 
> instance might use the same queue names.

OK, that's definitively too much to work around.


> Generally, these tags are opaque globally unique identifiers for your 
> tickets, not something humans need to make any sense of.

But they do read it when it's in the Subject. -- What I'm now doing 
might not be too elegant:

RT_SiteConfig.pm:

| Set($rtname , "Ticket");

This results in "[Ticket #nnn]" as subject-tags. I can live with the "RT 
for Ticket" in the top bar of the web interface.

-- Matthias