[rt-users] scrip to email on new ticket

Josh Levine joshl at levindustries.com
Tue Jun 3 22:26:02 EDT 2003


On 3 Jun 2003 at 21:45, Stefan Seiz wrote:

> On 3.6.2003 20:29 Uhr, Josh Levine <josh-rt at levindustries.com> wrote:
> 
> > Hi,
> > 
> > I'm trying to set up RT to send an email to a specified user (or email
> > address or group) every time a new ticket is created.
> > 
> > So far, I've created a new scrip with condition "On Create," and action
> > "User Defined," but I'm having some problems trying to figure out what
> > to put in the custom action boxes.
> 
> Isn't that what WATCHERS are made for? Configurable per Queue.

I only want the user to receive an email when the ticket is opened - not
on every comment or response.  I'm sure it's a real simple code
fragment...if someone can just point me in the right direction, I'd
really apppreciate it.

--Josh Levine



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