[rt-users] Reopening of Closed Tickets

[Stevo]

Hey List,

I've been trying to work out how to prevent RT from re-opening an already closed ticket when I add some comments to it... I have a bunch of customer tickets that I want to add more info too after they have been closed (like a bug id for example) and I don't want the ticket re-opened... 

Can this be done?!

--Stevo
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