[rt-users] Reopening of Closed Tickets

Stevo checkpoint at ozbergs.com
Thu Jun 12 12:29:24 EDT 2003


So does anyone have any idea on this question??

--Stevo
  ----- Original Message ----- 
  From: Stevo 
  To: rt-users at lists.fsck.com 
  Sent: Tuesday, June 10, 2003 8:32 AM
  Subject: [rt-users] Reopening of Closed Tickets


  Hey List,

  I've been trying to work out how to prevent RT from re-opening an already closed ticket when I add some comments to it... I have a bunch of customer tickets that I want to add more info too after they have been closed (like a bug id for example) and I don't want the ticket re-opened... 

  Can this be done?!

  --Stevo
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