[rt-users] Reopening of Closed Tickets

[Stevo]

So does anyone have any idea on this question??

--Stevo
  ----- Original Message ----- 
  From: Stevo 
  To: rt-users at lists.fsck.com 
  Sent: Tuesday, June 10, 2003 8:32 AM
  Subject: [rt-users] Reopening of Closed Tickets


  Hey List,

  I've been trying to work out how to prevent RT from re-opening an already closed ticket when I add some comments to it... I have a bunch of customer tickets that I want to add more info too after they have been closed (like a bug id for example) and I don't want the ticket re-opened... 

  Can this be done?!

  --Stevo
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20030612/2b6dcc5f/attachment.htm>