[rt-users] RT deployments

[shaheen at csoft.net]

I'm also interested in how people are using RT in a university for helpdesks, project tracking or bugs.

I started playing with it recently, with the hope that I could use RT to replace a conglomerate of remedy (remedy.com), footprints (unipress.com), and some homegrown systems.

What would be most helpful is examples of workflow, beyond what was in the docs, but I realize that could be asking a great deal, any info is welcome.

Regards,
Shaheen

On Tue, Jun 10, 2003 at 11:57:30AM +0100, M B Norton wrote:
> If it's not too much trouble, would people mind telling me what they use 
> RT for, i.e. helpdesk or project management, and how many tickets they 
> deal with on average per year?
> Any other experiences would also be gratefully appeciated.
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Shaheen M. Beg                shaheen at csoft.net