[rt-users] creating (email) and replying a ticket problem

[David Lapsley]

Hi!

Are you using sendmail? If so, you need to create a symbolic link to  
rt-mailgate in your /etc/smrsh directory (sendmail only executes 
commands that are in this directory). Otherwise, the line in your 
/etc/aliases file is not executed when you send an email to 'rt'.

That will fix your undeliverable problem. Let me know how it goes. I am 
stuck at this point. The mail is delivered, but not stored in RT!

Cheers,

David.



On Wednesday, Jun 11, 2003, at 22:29 US/Eastern, Augusto Castelan 
Carlson wrote:

> Hi!
>
> I just installed Request Tracker 3.0.2. I had some problems that I 
> found
> the solution searching at the mailing list archive.
> Now I have two problems that I could not find any help in the archives:
>
>    1) When I send an email to rt at domain, I receive Undelivered Mail 
> Return
> to Sender: unknown user: "rt"
>    To install and configured I followed the docs from the web site.
>
>    2) I can create a ticket using the web interface, but when I reply 
> to
> the requester, the email is not sent. The /var/log/message output is:
>
>
> Jun 11 23:03:32 balantidium RT: Scrip 2 died. - Can't locate object 
> method
> "output_prefix" via package "MIME::Parser" at
> /opt/rt3/lib/RT/Template_Overlay.pm line 327.  Stack:
> [/opt/rt3/lib/RT/Template_Overlay.pm:327]
> [/opt/rt3/lib/RT/Action/SendEmail.pm:246]
> [/opt/rt3/lib/RT/ScripAction_Overlay.pm:184]
> [/opt/rt3/lib/RT/Scrip_Overlay.pm:390]
> [/opt/rt3/lib/RT/Scrip_Overlay.pm:337]
> [/opt/rt3/lib/RT/Transaction_Overlay.pm:169]
> [/opt/rt3/lib/RT/Ticket_Overlay.pm:3738]
> [/opt/rt3/lib/RT/Ticket_Overlay.pm:587]
> [/opt/rt3/lib/RT/Interface/Web.pm:285]
> [/opt/rt3/share/html/Ticket/Display.html:70]
> [/opt/rt3/share/html/Ticket/Create.html:242]
> [/opt/rt3/share/html/autohandler:158]
> (/opt/rt3/lib/RT/Scrip_Overlay.pm:359)
>
> This output is repeated 5 times with different number for died in the
> first line (e.g. ...RT: Script X died. -....)
>
> I'm using Red Hat linux 9, postfix 1.1.11, perl 5.8.0, apache 2.0.40,
> mysql 3.23.56
>
> Any tips?
>
> Thank you!
> --
> Augusto Castelan Carlson
>
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>
>