[rt-users] Reopening of Closed Tickets

[Phil Homewood]

Stevo wrote:
>   I've been trying to work out how to prevent RT from re-opening an
> already closed ticket when I add some comments to it... I have a bunch
> of customer tickets that I want to add more info too after they have
> been closed (like a bug id for example) and I don't want the ticket
> re-opened...

RT won't do that, unless you've configured a scrip to do so.

RT2 only reopens on correspondence, not comments.
RT3 by default does the same, via a global scrip.
-- 
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
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