[rt-users] "From" address for locally-created tickets; Slowness only upon "submit"

[Anne P. Mitchell, Esq.]

Dear Jeroen, et al:

> >We are having a situation where one of our users (logging in
> from >across the country) often finds things slow waaay down after she
> >"submits" - so everything else is fine, but when she clicks on
> submit, >it takes _forever_ for it to go through, and sometimes it
> goes to a >"page not found" error.  I actually experience the slowness
> problem >here, but it's never gone to "page not found".  Does anyone
> have >any ideas as to what we should look at for this?
> 
> Sounds as if the SQL statement is taking its time for the INSERTs.
> 
> Which database is this?  Which version of RT?

The database is MySQL. the version of RT, according to the
login page, is 2.0.15.

> Some SQL tuning/optimising might be needed.  Can you see on the
> database that it is busy processing your SQL when you are logged into
> it using a web-based system or the command line?

I've asked our developer about this, and will let you know as soon 
as I do!

Thanks!!

Anne