[rt-users] RE: [rt-devel] [Fwd: 2-1-79 questions]

[Martin Schapendonk]

Hi,

# Van: rt-devel-admin at lists.fsck.com
# [mailto:rt-devel-admin at lists.fsck.com]Namens Gerald Fehringer
# Verzonden: donderdag 6 maart 2003 10:59
# Aan: rt-devel at lists.fsck.com
# Onderwerp: [rt-devel] [Fwd: 2-1-79 questions]

First of all, all of your questions are more suitable for the rt-users list
instead of the development list, so let's continue there. Furthermore, IMHO
it is not "nice" to send urgent messages to any list at all.

# how can i add a unprivileged user to a group ?
# (it doesn't appear in the user list, only if the user has more rights)

Unprivileged users are, well, uhm... unprivileged. That means you can not
grant them any privileges at all. They have the same privileges as the
pseudo group Everyone, by definition.

# because i wanna have this basic view for all our
# customers, so they can see only their queue and nothing else.

You should mark all those users privileged and grant them the appropriate
rights on the appropriate queues (I don't know the rights by heart, sorry).

# at the moment i can only define global rights for every queue, so
# all unprivileged user can see the whole queues.

Global rights on a queue sound a bit strange to me. What do you mean
exactly? I suspect that you have granted too many global rights to Everyone,
could you verify that?

# when will be the final rt3 released ?

According to Jesse, RT3 is due in about two weeks.

  Martin

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