[rt-users] StockAnswers for Creating tickets?

[Scott A. McIntyre]

Greetings,

It seems that RTFM2/RT3 will probably have good integration for this, 
but for the time being we'll be running RT2 -- so, has anyone managed 
to implement StockAnswers (we're still on the original 0.2 version) 
such that it will give you the dropdown/stockanswer option when 
*creating* tickets, rather than merely updating/replying?

At the moment there's references to $Ticket, which in the case of 
creating obviously won't work.

The 'problem' we're trying to solve is the need we have for creating 
tickets that have forms with predefined sections listed; the textentry 
box containing the required elements to be filled in by the ticket 
creator.  My workaround for the time being is to have a custom template 
sent to the admin cc's on ticket create, which will probably work for 
everyone except the person who actually creates the ticket.

Thanks for any thoughts/pointers,

Scott