[rt-users] StockAnswers for Creating tickets?

[Robert Spier]

> It seems that RTFM2/RT3 will probably have good integration for this, 
> but for the time being we'll be running RT2 -- so, has anyone managed 

Yes, RTFM2/RT3 will be extremely cool in this area.

> to implement StockAnswers (we're still on the original 0.2 version) 
> such that it will give you the dropdown/stockanswer option when 
> *creating* tickets, rather than merely updating/replying?

Well, it looks to me like it should just work, if you make Create.html
look more like Update.html (for the places where stockanswers cares.)

> At the moment there's references to $Ticket, which in the case of 
> creating obviously won't work.

Unless I'm missing something, which is entirely possible, I haven't
touched that code in ages, it only uses $Ticket to get QueueObj, which
is available by itself in Create.html.

-R