[rt-users] Several questions: Multiple copies to reqeustor, "top posting", auto-sort, and more

[Les Mikesell]

From: seph

> > By the way, I wonder if upgrading to RT 3 would fix any of these in its own?
> 
> fix? I don't think any of these are broken. you just want non-standard behavior.

Odd, I just converted a busy email product support address from
a mailman-manged list to RT and got almost the same set of requests
from the support staff.  It would be nice if RT had an 'express'
concept that you could select when creating the queue that would
make the default sort in time order (newest first) in both the
ticket list and the history, and minimize the steps needed to
cycle through replying to many tickets, resolving most on the
first answer.  Another thing my users miss compared to answering
from Outlook is the preview pane.  Has anyone modified the
search/initial queue listing screen of RT to have javascript
pop-ups or maybe a background image with an alt-text tag that would
show up in a mouse-over containing a paragraph or so of the last
response in a ticket so you can quickly peek at the contents?

---
  Les Mikesell
    les at futuresource.com