[rt-users] StockAnswers-like functionality for RT3.0

[Jesse Vincent]

On Sat, Mar 15, 2003 at 11:43:31AM -0600, Les Mikesell wrote:
> From: "Jesse Vincent" <jesse at bestpractical.com>
> 
> > Your really, really want to have a look at RTFM, Best Practical's new
> > Knowledge Base tool, that's currently in beta.  Right now, the only bit
> > that's different from how you describe it is that RTFM lets you search
> > for articles from the "Update" page, rather than just giving you a
> > dropdown list, but that's easy to customize.
> > 
> > http://fsck.com/pub/rt/devel/rtfm-2-0-beta-2.tar.gz
> 
> Is there an overview of how this is supposed to work anywhere?  I'm
> getting an error creating the articles and thought I'd wait for your next
> release to work on it, but I'd like to know how the tickets from RT
> relate to the articles from RTFM.  

So, if you don't report those errors, they won't get fixed. You should
be posting error reports to rt-devel at lists.fsck.com

>Will it do some sort of matching on the new custom fields to find the likely choices? 

Not currently, though we'd be thrilled to build something like that for
a client.



> ---
>    Les Mikesell
>        les at futuresource.com
> 
> 

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