[rt-users] [rt-announce] RT 3.0.0 Release Candidate 1

[Jesse Vincent]

I'm pleased to announce RT 3.0.0 Release Candidate 1. Below is a draft
of the high-level release notes for RT 3.0.0. The exact release date for
3.0.0 will be determined by feedback during the release-candidate
process, but it's very close. The beta process has been amazingly
smooth.

Get your hot, fresh release candidate at:

	http://bestpractical.com/pub/rt/devel/rt-3-0-0rc1.tar.gz


	Best,
	Jesse



RT 3.0.0 represents over a year of work extending and enhancing RT 2.0. 
It's a significant new release with major new features, including:

	* The new web interface is prettier, easier to use and also 
	  more standards compliant.
	* RT now includes a flexible "approvals" system that lets you define 
	  site-specific policies to require approval before certain classes 
	  of ticket can be resolved.
	* The mail gateway has been rebuilt to use an RPC mechanism to 
          talk to your RT server, rather than needing to run setgid on 
	  your RT server.
	* Groups and access control have been completely reworked. 
	* Group membership is now recursive, so you can create groups 
	  which contain other groups.
	* The installation process has been overhauled. Autoconf
	  (./configure) make installation easier than ever before.
	* Users can now delegate their rights to other users.
	* Full "custom field" support has replaced RT 2.0's "keywords". 
	  Custom fields can now contain arbitrary text, as well as 
	  "Select from list".
	* RT now stores all data as Unicode internally, so it's much 
	  easier to work with multiple languages
	* RT's core and web interface has been fully internationalized. 
	  RT now speaks: English, French, German, Spanish, Portuguese, 
	  Dutch, Finnish, Czech, Russian, Japanese, Traditional Chinese, 
	  and Simplified Chinese.
	* RT even easier to extend than ever before: The API is much 
	  better documented, the web interface includes a new "Callbacks" 
	  mechanism to let you embed your own components without touching 
	  a line of RT's source code. The core libraries include a new 
	  "Overlay" system to let you override RT's core functionality 
	  at the subroutine level.
	* The 'scrips' system is even more powerful. Now administrators can 
	  create custom scrips right from RT's web interface.
	* RT 3.0 is much better tested than any previous release of RT.
	  Each release must pass a suite of over 750 tests before being 
	  released to the public.
	* There's a full manual.
	* And, of course, there's lots more.
-- 
http://www.bestpractical.com/rt  -- Trouble Ticketing. Free.
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