[rt-users] Permissions

[Shmulik Gazit]

I think that somebody said here that to correct this you need to give the
unprivilidged group permission to create ticket.
 
If somebody is using EXCHANGE as the main mail repository I'll be happy to
hear how you forward mail that comes to x at example.com <mailto:x at example.com>
to x at rt.example.com <mailto:x at rt.example.com> .
 
thanks!
/Shmulik.
 
-----Original Message-----
From: Phillip Jackson [mailto:pjackson at arterystudio.com]
Sent: Mon, March 24, 2003 10:47 PM
To: rt-users at lists.fsck.com
Subject: [rt-users] Permissions


Alright - one last question for you guys to get me 'off the ground,' so to
speak.  I do appriciate the help and am sure your sick of me...
 
I successfully installed RT3 (easy as pie) on RedHat 7.3.  I am using
'sendmail' and have created a symlink to the /etc/smrsh/ directory.  Created
the aliases, etc, etc.  While I can create a ticket in rt and an outbound
message is sent to the requestor, I cannot send requests in via E-Mail.  I
get an error back stating ['Subject: Ticket creation failed, Body: No
permission to create tickets in the queue 'General'.]
 
SO, I assume things are talking correctly a permission needs to be setup
somewhere to allow 'all mail' sent to 'rt at fusion...' <mailto:'rt at fusion...'>
to process.  How do I do this?  I noted you need to make an adjustment to
the ACL, however I cannot find this.
 
Regards,
Phillip
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