[rt-users] Disable re-open
Simon Woodward
sw-lists at onyx.net
Wed May 7 11:22:08 EDT 2003
Hi Jason,
Depends on the level you want them to be able to modify the ticket:
ModifyTicket grants:
change tickets' subject, status, time worked, time left, priorities,
queue, dates, watchers, owner, and relationships to other tickets; add
comments and replies to tickets
however if you just want them to be able to reply to ticket, the
ReplyToTicket priv is enough.
I don't know about your environment, but do you want users modifying all
that other stuff ??
Cheers,
Simon.
On Wed, 2003-05-07 at 16:16, Jason Crocker wrote:
> Will they be able to modify the ticket while is still open if I
> disable modify ticket?
>
> Jason Crocker
>
>
> -----Original Message-----
> From: Simon Woodward [mailto:sw-lists at onyx.net]
> Sent: Wednesday, May 07, 2003 11:11 AM
> To: Jason Crocker
> Cc: 'rt-users at lists.fsck.com'
> Subject: Re: [rt-users] Disable re-open
>
>
> Lies, ModifyTicket I think.
>
> On Wed, 2003-05-07 at 15:57, Jason Crocker wrote:
> > Is there any way in RT3 to prevent users from reopening resolved
> > tickets?
> >
> > Thanks,
> >
> > Jason Crocker
> > Arsenal Digital Solutions
> --
> Simon Woodward <sw-lists at onyx.net>
> Onyx Internet
--
Simon Woodward <sw-lists at onyx.net>
Onyx Internet
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