[rt-users] Disable re-open

[Jason Crocker]

They need most of those permissions excluding the status change. Is that
possible?

Thanks,

Jason Crocker
Arsenal Digital Solutions


-----Original Message-----
From: Simon Woodward [mailto:sw-lists at onyx.net]
Sent: Wednesday, May 07, 2003 11:22 AM
To: Jason Crocker
Cc: 'rt-users at lists.fsck.com'
Subject: RE: [rt-users] Disable re-open


Hi Jason,

Depends on the level you want them to be able to modify the ticket:

ModifyTicket grants:

change tickets' subject, status, time worked, time left, priorities,
queue,  dates, watchers, owner, and relationships to other tickets; add
comments and replies to tickets

however if you just want them to be able to reply to ticket, the
ReplyToTicket priv is enough.

I don't know about your environment, but do you want users modifying all
that other stuff ??

Cheers,

Simon.

On Wed, 2003-05-07 at 16:16, Jason Crocker wrote:
> Will they be able to modify the ticket while is still open if I
> disable modify ticket?
> 
> Jason Crocker
> 
> 
> -----Original Message-----
> From: Simon Woodward [mailto:sw-lists at onyx.net]
> Sent: Wednesday, May 07, 2003 11:11 AM
> To: Jason Crocker
> Cc: 'rt-users at lists.fsck.com'
> Subject: Re: [rt-users] Disable re-open
> 
> 
> Lies, ModifyTicket I think.
> 
> On Wed, 2003-05-07 at 15:57, Jason Crocker wrote:
> > Is there any way in RT3 to prevent users from reopening resolved
> > tickets?
> > 
> > Thanks,
> > 
> > Jason Crocker
> > Arsenal Digital Solutions
> -- 
> Simon Woodward <sw-lists at onyx.net>
> Onyx Internet
-- 
Simon Woodward <sw-lists at onyx.net>
Onyx Internet
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