[rt-users] Installation issues

James Doutsis rt at doutsis.com
Wed May 7 21:16:33 EDT 2003


Hi all,

I'm new the the RT world and am trying to set it up.  After RT is
installed, and the virual server is added in Apache, I browse to the
server and am getting the following :

----
%# BEGIN LICENSE BLOCK %# %# Copyright (c) 1996-2003 Jesse Vincent %# %#
(Except where explictly superceded by other copyright notices) %# %#
This work is made available to you under the terms of Version 2 of %#
the GNU General Public License. A copy of that license should have %#
been provided with this software, but in any event can be snarfed %#
from www.gnu.org. %# %# This work is distributed in the hope that it
will be useful, but %# WITHOUT ANY WARRANTY; without even the implied
warranty of %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See
the GNU %# General Public License for more details. %# %# Unless
otherwise specified, all modifications, corrections or %# extensions to
this work which alter its source code become the %# property of Best
Practical Solutions, LLC when submitted for %# inclusion in the work. %#
%# %# END LICENSE BLOCK <& /Elements/Header, Title=>loc("RT at a
glance"), Refresh => $session{'home_refresh_interval'} &> <&
/Elements/Tabs, current_toptab => '', Title=>loc("RT at a glance") &> 
** TEXT TAKEN OUT OF HERE DUE TO FORMATTING PROBLEMS
<%init> if ( $ARGS{'q'} ) { my $query = $ARGS{'q'}; if ( $query =~
m/^\s*(\d+)\s*$/ ) {
$m->redirect("$RT::WebPath/Ticket/Display.html?id=$1"); }
$session{'tickets'} = RT::Tickets->new( $session{'CurrentUser'} ); if (
$query =~ m/\@/ ) { $session{'tickets'}->LimitRequestor( VALUE =>
$query, OPERATOR => '=', );
$m->redirect("$RT::WebPath/Search/Listing.html"); } # # Any search on
queue name or subject will be for new/open tickets # only. #
$session{'tickets'}->LimitStatus( VALUE => $_, OPERATOR => '=', ) for
qw(open new); my $queue = RT::Queue->new( $session{'CurrentUser'} ); if
( $queue->Load($query) && $queue->Id ) {
$session{'tickets'}->LimitQueue( VALUE => $queue->Id, OPERATOR => '=',
); $m->redirect("$RT::WebPath/Search/Listing.html"); }
$session{'tickets'}->LimitSubject( VALUE => $query, OPERATOR => 'LIKE'
); $m->redirect("$RT::WebPath/Search/Listing.html"); } if
($ARGS{'HomeRefreshInterval'}) { $session{'home_refresh_interval'} =
$ARGS{'HomeRefreshInterval'}; } 
----

I've tried several installs of RT with a fresh installs of Linux (using
Redhat 8), tried using Postgres and MySQL databases and different perl
mods all with no luck.  As you can probably guess, I am no Linux expert
although I get things done, it just takes my time :)  Any help would be
greatly apprecaited!

Kind regards,
James Doutsis
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