[rt-users] Large mails are truncated

[Anders Ekstrand]

my.cnf contains:

[mysqld]
set-variable = max_allowed_packet=16M

and RT_SiteConfig.pm contains:

Set($MaxAttachmentSize , 10000000);
Set($TruncateLongAttachments , undef);
Set($DropLongAttachments , undef);

It works fine to create large tickets tickets via the Web-UI. It also works
fine to import data from an existing RT2.0.15 database, with very large
tickets (up to 8M).

If I send a mail with 10k of text, just a bit more than 7 k gets inserted in
the ticket body. Along with headers etc. it seems like there are som limit
at 8k...

(I'm running with modperl2 and Apache2 on a RedHat 9.0 box.)

/Anders



Phil Homewood <pdh at bestpractical.com> wrote:
>
>Anders Ekstrand wrote:
>> I've installed RT3 on a RedHat 8 machine, but have problems with large =
mails
>> sent via the mailgate being truncated.
>
>What's mysql's "max_allowed_packet" set to? What about the
>following variables in your RT config?
>
>$MaxAttachmentSize
>$TruncateLongAttachments
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