[rt-users] patch to enable email threading with RT 3.0.2

[Daniel E. Eisenbud]

This is a good start, but it's broken in a number of ways.  It defaults
to the wronge message-id for in-reply-to and it randomly mangles the
order of the references.

To make this really useful, it would help to have a message-id
permanently attached to replies and comments that are generated by the
web UI as well as ones submitted by email.  Jesse, would you accept an
improved threading patch that did that?

-Dan

On Tue, May 20, 2003 at 06:51:12PM +0200, Dirk Pape <pape-rt at inf.fu-berlin.de> wrote:
> Hello,
> 
> here is a patch, which enables RT 3.0.2 to respect and create appropriate 
> References and In-Reply-To headers for Email-Notifications.
> 
> It does so for Email-Notifications on incoming email or web-created 
> transactions.
> 
> For doing both (Email, Web) I decided to put the main subroutine to 
> RT:Tickets, and because I would like to see this integrated into a future 
> version of RT, I decided to patch original code and not to provide some 
> *_Local?
> 
> Would integrating it into the code of the next version be possible, please?
> 
> Regards,
> Dirk.