[rt-users] patch to enable email threading with RT 3.0.2

[Jesse Vincent]

the trick is that for a given ticket update, you may well have multiple
message ids. the messages sent to owner, requestor, etc are all
different.


On Tue, May 20, 2003 at 09:39:17PM -0400, Daniel E. Eisenbud wrote:
> This is a good start, but it's broken in a number of ways.  It defaults
> to the wronge message-id for in-reply-to and it randomly mangles the
> order of the references.
> 
> To make this really useful, it would help to have a message-id
> permanently attached to replies and comments that are generated by the
> web UI as well as ones submitted by email.  Jesse, would you accept an
> improved threading patch that did that?
> 
> -Dan
> 
> On Tue, May 20, 2003 at 06:51:12PM +0200, Dirk Pape <pape-rt at inf.fu-berlin.de> wrote:
> > Hello,
> > 
> > here is a patch, which enables RT 3.0.2 to respect and create appropriate 
> > References and In-Reply-To headers for Email-Notifications.
> > 
> > It does so for Email-Notifications on incoming email or web-created 
> > transactions.
> > 
> > For doing both (Email, Web) I decided to put the main subroutine to 
> > RT:Tickets, and because I would like to see this integrated into a future 
> > version of RT, I decided to patch original code and not to provide some 
> > *_Local?
> > 
> > Would integrating it into the code of the next version be possible, please?
> > 
> > Regards,
> > Dirk.
> 
> 
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