[rt-users] Problem: Non-ASCII characters as Custom field values

[Jesse Vincent]

On Thu, Nov 27, 2003 at 05:47:02PM +0100, Volker Goetz wrote:
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> Hello,
> 
> I'm trying to add values with non ASCII characters in it (German Umlaut, 
> e.g. ä = ä) to custom fields. The values are stored correctly in the 
> database; they are also displayed correctly in the web frontend in either 
> the configuration section and also when adding/editing a particular 
> ticket.
> 
> The value of the custom field, however, can only be changed to another 
> value when and only when the current value does ONLY contain plain ASCII 
> characters (i.e. a-z 0-9). It then can be changed to any value available, 
> including those with german umlauts.
> 
> Once a value with umlauts is selected it is impossible to change it 
> correctly. Custom fields with "select one value" behaviour are broken 
> sucht that the new value does not replace the old values but it is added, 
> rusulting that the "select one value" field actually has two values.


So, I see the following when trying to change such things:


CFTest ��� ��� test 2 changed to foo ���

Custom field value ��� test 2 could not be found for custom field CFTest ���

The error is reported, but RT actually does do the right thing.

Is that what you're seeing? Can anyone else confirm that RT is doing the
wrong thing for them?


> Cause of the fault seems to be that RT cannot find the old value (with 
> umlauts) to delete, before it adds the new value.
> 
> Environment:
> RT 2.0.7_01
> RedHat 9
> Apache 2.0.48 (own build)
> PostgreSQL 7.4 (own build)
> Perl 5.8.0 + required modules
> 
> The umlaut problem within ticket bodies, as discussed a few days ago, is 
> solved with the patch that has been sent to the list.
> 
> 
> - -- 
> 
> Volker Götz
> 
> - ---------------------------------------------------------------
> section(one               Mail goetz at sectionone.de
> Dipl.-Inform. Univ.       Web  http://www.sectionone.de/
> Volker Götz               Tel. 0 30 / 40 00 67 9-0
> Rosa-Luxemburg-Straße 15  Fax  0 30 / 40 00 67 9-15
> 10178 Berlin              PGP  4FEB1C34 @ wwwkeys.de.pgp.net
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