[rt-users] Is priority supposed to increment over time automatically?

[asterr]

You need to set up a cron job, like:

13 0 * * * /opt/RT/bin/rt-crontool --action RT::Action::EscalatePriority --search RT::Search::ActiveTicketsInQueue --search-arg changecontrol


Replace the path to rt-crontool and the queue name (--search-arg) as 
appropriate.  I believe you need to set up one job per queue, at least I did
not see any way to get rt-crontool to process all queues.

-Aaron

On Thu, 27 Nov 2003, MAS wrote:

> Hi all,
> 
> The RT documentation makes some mention that the Priority attribute of
> tickets goes from its initial priority (which you configure) to its final
> priority (which you also configure) over time.
> 
> It's not changing automatically in my installation (RT 3.0.7_01), but I'm
> not sure whether it's supposed to or not.
> 
> Is this supposed to happen automatically? or is this simply a suggested
> way to use the priority field? (i.e. it only goes from initial to final
> if you make it)
> 
> Thanks!
> 
> mike
> 
> 
> 
> 
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