[rt-users] Is priority supposed to increment over time automatically?

[Greig McGill]

Hi,

I have done this recently, and it works great.  But (there is always a but)
it clutters up the ticket when there is a priority escalation by root every
night.  Is there any way to have this happen silenty?  That is, the priority
is still incremented, but not detailed on the ticket?

Greig McGill.
----- Original Message ----- 
From: "asterr" <asterr at pobox.com>
To: "MAS" <rt at mas.ml1.net>
Cc: "RT Users" <rt-users at lists.fsck.com>
Sent: Friday, November 28, 2003 2:26 PM
Subject: Re: [rt-users] Is priority supposed to increment over
timeautomatically?


> You need to set up a cron job, like:
>
> 13 0 * * * /opt/RT/bin/rt-crontool --action
RT::Action::EscalatePriority --search
RT::Search::ActiveTicketsInQueue --search-arg changecontrol
>
>
> Replace the path to rt-crontool and the queue name (--search-arg) as
> appropriate.  I believe you need to set up one job per queue, at least I
did
> not see any way to get rt-crontool to process all queues.
>
> -Aaron
>
> On Thu, 27 Nov 2003, MAS wrote:
>
> > Hi all,
> >
> > The RT documentation makes some mention that the Priority attribute of
> > tickets goes from its initial priority (which you configure) to its
final
> > priority (which you also configure) over time.
> >
> > It's not changing automatically in my installation (RT 3.0.7_01), but
I'm
> > not sure whether it's supposed to or not.
> >
> > Is this supposed to happen automatically? or is this simply a suggested
> > way to use the priority field? (i.e. it only goes from initial to final
> > if you make it)
> >
> > Thanks!
> >
> > mike
> >
> >
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
> > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
> >
> >
> >
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
>
>
>
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