[rt-users] Debian/Linux: [error] Unknown exception abbreviation 'compilation_error' at /usr/share/perl5/HTML/Mason/Exceptions.pm line 91

[Simon J. Hernandez]

On Thu, 9 Oct 2003, Harald Wagener wrote:

> Simon J. Hernandez wrote:
>
> > I may be able to only address part of your problem.
> >
> >I just completed an initial installation on a Debian testing/unstable
> >system (2.4.21-5-686-smp).  When I went the apt-get route, I clearly noted
> >that the install was incomplete, with several essential components missing
> >(namely most of /opt/rt3).
> >
> >
>
> This is untrue.

This is untrue for you.  It was true for me, but my comments were
incomplete.

I _did_ look in /usr/share and /usr/local/share and found, for example,
that /usr/local/share/request-tracker3/{etc,html,lib,po} were all empty.

/usr/share/html seemed to have the necessary components, but
/usr/share/lib only contained webmux.pl, which is OK since I am using
mod_perl.

Not having any experience with this, and not seeing any documentation on
this point in the README or Draft Manual, my lame perceptions lead me to
my conclusions.  Considering that many Linux users are Debian users as
well, it might be good to document this somewhere.  I have perused the
archives, but don't seem to see this noted.  I could be wrong, but I
don't.

So, my comments stand on my limited knowledge of the issue. .


> What the request-tracker3  package does to puzzle old
> time users though,


I am a first time user, so I was completely baffled.  D'oh.


> is fitting rt3 into the FHS. So, we have
> configuration data in /etc/request-tracker3, the standard components in
> /usr/share/request-tracker3, and local stuff is in
> /usr/local/share/request-tracker3.  Also note that the 'request-tracker'
> package is not the 'request-tracker3' package.


I apt-get'd the request-tracker3 package.  I did not notice,
unfortunately, that the config stuff was in /etc/request-tracker3.  My
boneheadedness there.  Thanks for the pointer.


>  Also, the
> 'request-tracker3' package is only available for debian/unstable.


My system is pretty unstable :^)


> The request-tracker3 package also has the right set of dependencies. I
> did not need to install anything besides mysql4, but that is pecause the
> debian package defaults to postgresql.


I have to disagree with this based on my limited experience.  I did need
to install some mods that were not existant on my system prior to the
install.  I should note, I did not have apache running on this machine
prior to the install, so several of the necessary modules would not likely
have been present.

Thank you for clarifying this issue.  It will make it easier the next time
I do a fresh install on a new box.


Simon


-- 
Simon J. Hernandez    |    http://people.w3.org/simon/    |   simon at w3.org
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